My Terms and Conditions
In the name of clear communication, I have the following terms and conditions, which apply to all my work. Please feel free to chat to me with any concerns or questions you may have.
Fees and Deposit
I require a 50% deposit of the total quoted fee upon you instructing me to proceed with the outlined work. I will then charge the remaining 50% when the work is complete. I do reserve the right not to commence any work until the deposit has been paid in full.
Your paid deposit is only refundable if I fail to begin the work during the agreed time period. If you decide to cancel the project prior to work commencing I will refund your deposit minus a $65 administration fee.
I will specify an ideal timeline based on the scope of work. All timelines are contingent on the timely provision of necessary materials and feedback. Ideally I require feedback within 48 hours and additional materials within 72 hours if possible.
If the launch date of your project is crucial, please let me know this prior to (or upon) acceptance of the quote. I strive at all times to work to specified timelines but will not be responsible for any loss of income or incurred cost if these timelines run over.
I am happy to accept changes to the proposed content, however, I do limit the number of changes as per your quote. Further changes may lead to extra charges.
Your approval will be requested at various stages during the process. Upon the completion of the job I require your final approval in writing (via email) before I hand over the product. If I don’t hear from you within seven days in response to my final approval request I will deem the project to be approved and will invoice appropriately.
My quote includes one 60-minute meeting in person. Additional meetings will be charged at an hourly rate of $80 (or part thereof) and are scheduled for 60 minutes unless longer is requested.
Once you have paid for my services in full, your product is yours for its lifetime.
I will inform you in writing of any costs that are additional to my quote. These may include, but are not limited to, additional content needed or or extra time due to feedback being delayed.
I am happy to travel to meet with you within a 10km radius from VIC 3072 for no extra charge. Additional travel will be charged at 70 cents per kilometre.